About the role
Contract: Full-time, Hybrid/Remote (UK Based)
Team: Client Engagement Team
Hiring Manager & Reporting into: Client Engagement Team Manager
We are looking for a full-time Client Engagement Coordinator who will be hybrid/remote and provide an excellent level of service to our clients and all involved.
The client engagement team are responsible for project management, scheduling the pentests, tracking financials and documentation. This role means you will be the main point of contact liaising with clients and will manage the consultants calendar on a daily basis.
Role responsibilities
- Client account management and liaison on a daily basis.
- Managing projects from start to finish ensuring all prerequisites have been met
- Managing scheduling calendar
- Ensuring the team are keeping their client project sheets, trackers, forecasts and figures up to date
- Hosting conference calls
- Tracking Documents through QA and ensure these are delivered to clients in a timely manner to meet SLA’s
- Helping to ensure monthly, quarterly and yearly targets are met
- Attending client service review meetings
- Booking travel and Hotels for all consultants
- Managing consultants/personal clearances (SC, DV etc.)
- Daily Forecast reporting
- Monthly onsite and overtime figures
- Organising Company updates, events and Christmas parties
- Any other duties deemed necessary to complete the role successfully
Minimum Educational Qualifications
- C grade or above in IT computing skills (Word, Excel)
Minimum Previous Experience
- Self-motivated, with ability to manage and follow up on multiple tasks simultaneously
- Strong Microsoft Project and Excel capabilities
- Experience working with clients in a support role
- Understanding of ISO 9000, 20000, or 27000 series, CoBIT or ITIL practices is desirable
- Prince II, IT Project+, CAPM, PMP or other PMI certifications are desirable
- Demonstrate strong organisation skills
- Able to work in a team environment
- Must reside in the UK
- Must have a right to work in the UK
Company benefits
- Long-term career development and progression
- Remote and flexible working
- Continuous technical and non-technical training
- Bonus scheme
- Culture of innovation, recognition, and reward
- Workplace pension
- Annual Leave Entitlement
- Regular Department Social Events
Equality, Diversity, and Inclusion at Rootshell Security
We are committed to fostering an inclusive and diverse workplace where everyone is valued and respected. We believe that a diverse team drives innovation and excellence, and we welcome applications from individuals of all backgrounds, experiences, and perspectives.
As a proud holder of the Bronze Award under the Defence Employer Recognition Scheme (ERS), we actively support the Armed Forces community, aligning with the principles of the Armed Forces Covenant. We recognise the valuable skills and experiences that service personnel, reservists, and veterans bring to the workplace and encourage them to apply.
Rootshell Security is an equal opportunities employer. We do not discriminate based on age, disability, gender, gender identity, marital or civil partnership status, pregnancy or maternity, race, religion or belief, sexual orientation, or any other characteristic protected by law. If you require any reasonable adjustments during the recruitment process, please let us know—we are happy to support you.
