Partner Insights gives you a new instance-wide view across your managed customer portfolio, bringing together engagement, platform adoption, remediation performance and programme maturity in one place. From identifying clients that need attention to demonstrating measurable security outcomes, the new dashboards help you make better decisions and deliver more value across every customer you manage.
Client Health & Retention: Know which clients need attention before it becomes a problem
Partner Insights gives you a clear view of customer engagement across your portfolio, including last login activity, resolution rates, issue change, project activity, and overall tenant status.
Using configurable status criteria, partners can automatically identify clients as Engaged, Attention Required, or Inactive, helping customer success teams spot early warning signs and take action before renewal conversations become difficult.
Platform Adoption & Customer Value: See how deeply every client is using the platform
Understand which Rootshell capabilities each customer has adopted, from Asset Prioritisation and Asset Groups through to Automation, Dynamic Remediation, SLAs, Teams, APIs, and access controls.
Feature Adoption & Usage makes it easy to identify underused capabilities, uncover opportunities to improve programme maturity, and demonstrate the increasing value Rootshell is delivering across each client relationship.
Security Performance & Remediation Trends: Show whether client security outcomes are actually improving
Tenant Insights lets partners drill into individual customers, groups of customers, tagged segments, or industry verticals and track how exposure changes over time.
Monitor critical, high, medium and exploitable issues alongside open issues, closed issues, resolution rates and remediation trends, giving teams a clearer picture of whether each customer’s security posture is improving or deteriorating.
MTTR & Industry Benchmarking: Put remediation performance into context
Track Mean Time to Remediate across Critical, High, Medium, Low and Exploitable issues, then compare performance across different customer groups and industry verticals.
This gives partners a much clearer benchmark for customer conversations, helping demonstrate where clients are performing well and where additional remediation support may be needed.
