Today marks the release of Rootshell Platform 1.7. The platform now offers seamless integrations with major ticketing systems JIRA and ServiceNow, and new collaboration features that simplify the delegation and tracking of your team’s remediation efforts.
Assign Issues to Users within Rootshell Platform
Rootshell Platform provides a centralised place for managing issues discovered by any penetration testing vendor or Managed Vulnerability Scanning (MVS) service. Now, you can assign issues to specific users, such as colleagues or third parties, to easily keep track of who’s taking ownership of what.
The ability to delegate remediation within Rootshell builds on the platform’s array of useful collaboration features. You can comment on issues to get clarification from testers or remediation updates from colleagues, and the platform provides a secure location for clients, testers, and third parties to exchange information and work together to fix issues.
Integrate your Favourite Ticketing System
Rootshell Platform now integrates with ticketing systems JIRA and ServiceNow to streamline remediation workflows and fit in seamlessly with existing processes. You can raise tickets for JIRA or ServiceNow straight from Rootshel Platform, making it effortless to delegate specific issues to colleagues and track the status of remediation.
The bidirectional integrations ensure that the latest statuses of issues are always available; once issues are closed in the ticketing systems, Rootshell Platform automatically marks them as remediated.
Jon Bellard, Rootshell Product Manager, said: “Rootshell Platform’s new integrations and collaboration features will further enhance the platform’s ability to serve as ‘mission control’ for global security teams. And these fantastic updates are just the beginning – the platform has an extremely exciting year ahead.”
Launched just last year, Rootshell Platform is already transforming the remediation processes of global enterprises. The platform’s ability to consolidate results from any penetration testing vendor is proving invaluable to IT security teams, eliminating the need for manual data handling, streamlining workflows, increasing situational awareness, and more.
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