Customisable SLA Email and Project Velma

We are excited to announce the latest update to the platform, packed with new features, significant improvements, and groundbreaking operational additions designed to elevate your cybersecurity management experience.

Customisable SLA Email Content

We understand that every organisation has unique needs and communication styles, especially when it comes to service level agreements (SLAs). That’s why we’re thrilled to introduce customisable SLA email content in the latest update to the platform.

Key Features:

1. Customisable Email Frequency: Decide how many chase emails you’d like the platform to send to help you prompt your colleagues and departments to act on outstanding issues.
2. Flexible Timing: Specify the number of days before or after an SLA deadline for an issue to trigger these emails.
3. Tailored Language: Use your own company-specific or bespoke operational language to ensure that the message resonates with your workforce.

This feature allows you to automate the process of chasing colleagues for SLA-related issues, making it more efficient and aligned with your organisational culture. Take control of your SLA management today with this new functionality in the platform.

SLA Improvements

SLA Inheritance for Reappearing Issues: In previous versions, conducting regular scans led to daily SLA resets for reappearing issues. We’ve refined this behaviour; now, for reappearing issues, the platform will inherit the SLA from the first occurrence.

This improvement ensures that your SLA tracking is accurate, particularly for issues that reappear and fall outside the expected SLA for remediation.

Project Velma Integration for Next-Level Threat Intelligence

We’re excited to announce a game-changing addition to the platform’s suite of features—native support for Project Velma, a revolution in threat intelligence.

Key Features:

1. Real-Time Vulnerability Identification: Velma isn’t just another threat intelligence tool; it’s your panoramic lens on the cyber landscape, identifying vulnerabilities that are actively being exploited in real-time.
2. Actionable Insights: Go beyond mere detection and into the realm of actionable intelligence that enriches your understanding of the threats you face.
3. Proactive Threat Management: With Velma, you’re not just reacting to threats—you’re anticipating them. Make confident, informed decisions about which vulnerabilities to prioritize for remediation.
4. Automated CVE Watchlist: As a platform partner, you now have the option to allow Velma to automatically add to your CVE watchlists those exploits that are actively being exploited. Simply head to the ‘Tenant Overview’ and ‘Threat Intelligence’ menu to activate this feature.

Transform your cybersecurity approach with Project Velma. Take control, anticipate threats, and protect what matters most—all from within the platform.

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